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| Customize Your Program |
For companies or groups who have 15 or above attendees, it may be a more cost-effective way to have the program conducted in-house. The advantages of running an in-house program include: |
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save your colleagues' travelling budget, management hours, airflight and accommodation cost |
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flexibility to work out the most preferred training dates for your company |
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more focused group exercises on your areas of concerns / related to your own companies or industries |
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certification can still be offered without extra cost |
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| Program Content |
The in-house training will follow all the skeleton and framework of our 2-day Global CEM Certification Program. It is divided in 6 modules in 2 days. You can take reference of the Program Modules section in this site for course details. |
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| Class Size |
| The ideal class size will be around 15-25 persons per in-house program. The training will be in workshop style and we will divide the attendees into groups. The attendees have to do in-group exercises and presentation during the two-day course. A group size of this will enable the trainers to effectively communicate with attendees. |
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| Program Design |
| For in-house program, we would recommend a mix of 2 or 3 trainers, subject to your needs and budget consideration.
One is Mr. Sampson Lee, President of G-CEM, inventor of the Branded CEM Method (US patent-pending) and originator of this Certification Program, while the second or the third trainers will be subject to your request and availability check. |
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| Timing |
Subject to discussion between the client and the trainers. Normally, at least one month prior notice will be required. |
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| Venue |
| The training could be conducted at client's office site or any external venue with appropriate facilities for training. All cost and arrangement of external venue and catering will be managed by the client directly. |
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| Program Package |
| After receiving your brief (no. of attendees, profile of the attendees, timing, location and requirement of the program), we will give you a separate quotation on each individual case. We can tailor a package with all training fee, documentation, trainers' travel and accommodation cost included for each individual program. |
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| For further enquiry regarding in-house program, please write to alice@g-cem.org |
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Call Center Industry Association (CCIA) is a not for profit organization that is run by industry professionals on a voluntary basis. The main objectives of the organization is to promote and give recognition to the Call Center industry in Thailand; to actively promote continuous professional development of contact centre professionals; to provide professional standards and skills recognition, to provide research and benchmarking data and to provide a forum for knowledge sharing and networking across the industry. It is a forum - CCIA for members with access to formal and informal education including Call Center skills recognition, and promotes communication between call center product and service vendors.
http://www.ccia.or.th |
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